Wayfair cancels its plan to open a call center in Meridian Township

Photo of 4700 South Hagadorn Rd. in Meridian Township where Wayfair planned to set up its call center. Credit: Asya Lawrence

Although Wayfair, an online store for furniture, decor, housewares and more, was not clear about why exactly they changed their minds about opening a call center in Meridian Township on South Hagadorn Road, city officials speculate it was due to COVID-19. 

“They did not say exactly what the reason was, but they let us know as soon as they knew that they were not looking for long-term locations,” said Amber Clark, Meridian Township’s Neighborhood and Economic Development Director. 

“Like other organizations due to the Covid-19 crisis they aren’t looking for in person locations, that’s our speculation,” said Frank Walsh, Township Manager, who explained that though this decision came as a surprise, it was expected. “We were surprised, but we also had our doubts once Covid-19 hit five or six months ago. We could see that it was going to be easier and safer for people to work out of their homes rather than putting 500 people in the building.”

“Although the news is devastating, we certainly understand it’s a safety and health issue here,” Walsh said.

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