David Snider, owner of Haslett True Value Hardware, knows getting the right tool or part for the job is absolutely essential. He prides himself on not only having the right parts for the job, but also having a staff knowledgeable enough to find anything the customer could need to complete a task. The staff at the store were very attentive to all of the customer’s needs throughout the process of finding the right part for their projects. One man, trying to find out which size pipe would work best for his plumbing at home, was immediately given personal recommendations from the employee in exquisite detail. “Customer service is what sets us apart from a chain hardware store, we hire knowledgeable people that just make life easier for everybody,” Snider said.