David Snider, owner of Haslett True Value Hardware, knows getting the right tool or part for the job is absolutely essential. He prides himself on not only having the right parts for the job, but also having a staff knowledgeable enough to find anything the customer could need to complete a task.
The staff at the store were very attentive to all of the customer’s needs throughout the process of finding the right part for their projects. One man, trying to find out which size pipe would work best for his plumbing at home, was immediately given personal recommendations from the employee in exquisite detail.
“Customer service is what sets us apart from a chain hardware store, we hire knowledgeable people that just make life easier for everybody,” Snider said.
Having knowledgeable employees not only involves knowing which parts are around the store, but also means that they can help give out tips and recommendations for many of the projects customers come in with according to Snider.
In addition to their customer service specialty, the local hardware store also carries some Michigan made products that have come out over the years.
“We’ve got a WD-40 type lubricant that came out of a company in Grand Rapids, and a few other products from Michigan companies throughout the shop,” Snider said.
Haslett True Value Hardware also offers a variety of services in addition to their wide selection of products. These services include blade sharpening, screen and window repair, and even glass cutting.
“This place has just about anything you’d need for your home projects,” said John Walter, an Okemos resident.
Other customers would agree that Haslett True Value Hardware is a great place to stop for any type of project at hand.
“From little things to major projects you’ll find just about everything here, and if you don’t quite know what to get they’ll help you with recommendations,” said Mark Holder, an Okemos resident checking out the lawn supplies of the store.
Haslett True Value Hardware is located at 1581 Haslett Road, and it can be contacted at 517-339-2829 for any of your project needs.