Chick-fil-A’s drive-thru keeps cars moving

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Chick-fil-A just opening on a Monday morning in Okemos.

Noah Lieberman

Chick-fil-A’s parking lot isn’t as full as it’s drive-thru lines. The restaurant is popular spot since its opening in late March.

 

Chick-fil-A’s traffic and drive-thru plan has been running smoothly, according to Nick Biggee, the local franchise owner of Chick-fil-A on Okemos.

The plan that Chick-fil-A used in order for their customer’s cars to not impede traffic was to use part of Meijer’s parking lot as their drive-thru line when the store opened a month ago.

“We feel the drive-thru traffic plan was extremely effective,” Biggee said. “Traffic did not overflow on Grand River Ave and Mejier informed us that the drive thru did not impact their customers ability to park and enter the store.”

Biggee believes that this wouldn’t have been successful without the help from his staff moving along the drive-thru swiftly.

We were impressed with our team ability to move guests through the ordering process quickly,” Biggee said.

Perla West, an employee at Chick-fil-A, believed that the setup of the drive-thru was very effective in that it didn’t impede traffic and customers got their food quickly.

“We had three employees directing traffic and making sure the line was flowing continuously,” West said.

Zach Bertram, who visited Chick-fil-A the day after they opened, was pleased with the efficiency of the drive-thru after eating at Chick-fil-A.

“Their drive-thru is very efficient, especially when there is a huge line of cars,” Bertram said.

West thinks that if more customers decide to dine in, the drive-thru will be even more successful.

“We are trying to get customers to dine in instead of driving away when the drive-thru is busy,” West said. “We have a lot of space for people to eat inside.”

Bertram said he is more likely to go through the drive-thru, but he doesn’t mind dining in.

“I’m not opposed to going inside, but I am more likely to go inside if I don’t have any plans later in the day,” Bertram said.